TRACE Property Services LLC (operating as “TRACE Home Inspections,” “TRACE Property Services,” and “TRACE Service Group,” herein referred to as “Company,” “TRACE,” “we,” “us,” or “our”) is dedicated to ensuring digital accessibility for all users, including individuals with disabilities. We continually improve the user experience for everyone and apply relevant accessibility standards to make our website (traceinspect.com) as accessible and usable as possible.

1. CONFORMANCE STANDARDS (WCAG 2.1 LEVEL AA)

To ensure digital inclusivity, TRACE strives to adhere to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA standards. These globally recognized guidelines outline best practices to ensure digital web content is:

• Perceivable: Information and user interface components are presented to users in ways they can perceive (including high-contrast text and descriptive alternative text for visual imagery).

• Operable: User interface navigation and interactive elements are fully operable via keyboard, mouse, and assistive touch controls.

• Understandable: Information and UI operations are clear, predictable, and written in plain language.

• Robust: Web content is structured cleanly to ensure compatibility with current and future assistive technologies, screen readers, and modern browser engines.

2. ACCESSIBILITY MEASURES IMPLEMENTED ON TRACEINSPECT.COM

In designing and maintaining our digital platform, TRACE incorporates the following technical accessibility measures:

• Semantic HTML Hierarchy: Structured use of heading tags (H1, H2, H3, P) to allow screen readers to navigate page layouts logically.

• Visual Contrast: High-contrast typography standards (light and white text on dark surfaces) to support low-vision and color-deficient users.

• Alternative Text (“Alt Text”): Descriptive alternative text applied to drone imagery, thermal scans, diagrams, and technical inspection photos.

• Keyboard Accessibility: Interactive elements, navigation menus, and booking links are structured to facilitate full keyboard navigation without mouse dependence.

• Responsive Screen Layouts: Dynamic viewport scaling that allows users to zoom and enlarge text up to 200% without loss of core website functionality.

3. THIRD-PARTY CONTENT AND EXTERNAL INTEGRATIONS

While TRACE strives to ensure every native page on traceinspect.com complies with accessibility guidelines, certain specialized tools, embedded widgets, or external portals utilized for scheduling, payment processing, interactive inspection report delivery, or document viewing (e.g., Spectora, Stripe, Google Drive PDF viewers, or third-party mapping software) are managed by independent software providers.

TRACE cannot guarantee complete conformance for third-party platforms outside of our direct programmatic control; however, we actively work with established partners who prioritize digital accessibility standards.

4. REPORTING ACCESSIBILITY ISSUES & ASSISTANCE REQUESTS

We welcome your feedback on the accessibility of our website. If you encounter any barriers, experience difficulty accessing any part of traceinspect.com, or need assistance scheduling an inspection or reviewing report documentation in an alternative accessible format, please contact our team directly:

• Telephone: (904) 672-8100

• Direct Email: info@tracehomeinspections.com

• Mailing Address: 3741 Briar Lane, Orange Park, FL 32065

• Response Time: We aim to respond to accessibility inquiries and provide necessary accommodations within two (2) business days.

5. ONGOING DEDICATION TO DIGITAL INCLUSION

TRACE Property Services LLC treats digital accessibility as an ongoing operational effort. We regularly review our website code, visual media, and interactive components to maintain high standards of digital access for all property owners, buyers, and real estate professionals across Florida.