TRACE Property Services LLC (operating and doing business as “TRACE Home Inspections,” “TRACE,” “we,” “us,” or “our”) is dedicated to safeguarding the privacy and security of your personal information. This Privacy Policy governs the collection, storage, processing, and disclosure of personal and property data gathered through our websites (including traceinspectfl.com, tracepropertyservices.com, and related subdomains), digital client portals, scheduling platforms, inspection reports, subscription monitoring services (TRACE Home Health™), and direct communications via phone, email, and SMS messaging.

By accessing our website, scheduling an inspection, requesting a quote, or engaging our property diagnostic services, you acknowledge the terms outlined in this Privacy Policy.

1. INFORMATION WE COLLECT

We collect information necessary to deliver professional home inspections, digital thermal evaluations, roof diagnostic scans, and subscription-based property monitoring services.

A. Information Provided Voluntarily by You

• Contact Identifiers: Full legal name, billing address, property address, email address, mobile telephone number, and alternative contact details.

• Property Details: Physical address of the subject property, square footage, building age, gate/lockbox access codes, presence of pets, occupancy status, and property-specific concerns.

• Transaction & Billing Records: Invoicing details, transaction history, and records of payments processed through our third-party PCI-DSS compliant merchant gateways (e.g., Stripe, Square, or Spectora). We do not store complete credit card numbers or banking CVVs on our local servers.

• Client Inquiries & Survey Data: Inquiries submitted via web contact forms, scheduling requests, lead capture forms, email exchanges, or direct phone and SMS conversations.

B. Property Diagnostic, Visual, and Inspection Data

In the course of performing certified structural, mechanical, visual, and environmental evaluations, we generate and maintain:

• High-resolution photographic and video documentation of interior and exterior systems.

• Aerial drone photography, videography, and orthomosaic roof maps.

• Infrared thermography scans, thermal moisture imaging, and digital meter logs.

• Formal Digital Inspection Reports, 4-Point Insurance Reports, Wind Mitigation Inspection forms, and time-stamped Digital Property Health Records™.

C. Automatically Collected Technical Data

When you navigate our website, our hosting and analytics tools may automatically record standard technical metadata:

• IP address, device type, browser specifications, and operating system.

• Referring URLs, page interaction timestamps, bounce rates, and navigation paths.

• Geolocation data derived from your IP address to confirm local service availability.

2. HOW WE USE YOUR INFORMATION

We utilize the collected information strictly for legitimate business, contractual, and regulatory purposes, including:

• Service Execution: Scheduling, performing, and delivering residential inspections, thermal audits, drone roof sweeps, and on-call diagnostic checks.

• Report Generation & Delivery: Compiling formal inspection findings, time-stamped visual baselines, and certified insurance documentation within 24 hours of inspection completion.

• Client Communication: Providing operational updates, appointment reminders, scheduling confirmations, and responsive customer support.

• TRACE Home Pulse™ SMS Alerts: Delivering automated service notifications, report delivery links, and localized severe weather diagnostic advisories where opted-in.

• Account Administration: Processing subscription renewals, managing invoices, and maintaining account ledgers.

• Legal and Regulatory Compliance: Complying with professional home inspector record-retention statutes mandated by the Florida Department of Business and Professional Regulation (DBPR) and Florida Administrative Code.

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, rent, trade, or monetize your personal information to third-party data brokers or marketing agencies. We disclose data solely under the following limited operational conditions:

• Authorized Third Parties at Your Direction: With your consent or specific instruction, we may deliver completed inspection reports, summaries, or repair checklists directly to your designated real estate agent, closing attorney, mortgage lender, or insurance underwriter.

• Operational Service Providers: We share relevant data with vetted technical vendors that power our business operations (e.g., inspection software like Spectora, cloud storage providers, automated scheduling tools, and payment gateways). These vendors are contractually bound to handle your data securely and strictly for authorized operational duties.

• Legal and Regulatory Obligations: We may disclose personal or property records if required by law, subpoena, regulatory inquiry, or valid court order, or to protect the safety, property rights, and legal defense of TRACE Property Services LLC.

• Business Transactions: In the event of a merger, acquisition, corporate reorganization, or sale of company assets, client and property diagnostic records may be transferred as an operational business asset.

4. STRICT SMS AND MOBILE MESSAGING PRIVACY (10DLC COMPLIANCE)

We maintain strict standards regarding cellular communications:

• No Mobile Data Sharing: Mobile phone numbers, opt-in consent records, and SMS messaging data will not be shared, sold, or rented to any third parties, affiliates, or marketing networks for promotional purposes.

• Opt-In Consent: By providing your mobile number during booking, quote requests, or form submission, you consent to receive transactional and operational SMS notifications (such as appointment updates and report links) from TRACE Property Services LLC.

• Opt-Out Mechanism: You may cancel SMS notifications at any time by replying “STOP” to any text message received from us.

• Support: For assistance with SMS communications, reply “HELP” or contact our office at (904) 672-8100.

• Carrier Rates: Standard message and data rates may apply depending on your mobile carrier.

5. DATA RETENTION AND FLORIDA REGULATORY COMPLIANCE

• Statutory Inspection Records: Pursuant to Florida DBPR home inspection licensing standards, inspection reports, diagnostic logs, and client contracts are retained for the legally required duration (typically a minimum of five years) to resolve potential insurance, transaction, or structural disputes.

• General Personal Data: We retain general contact data only as long as necessary to fulfill the purposes set forth in this policy, manage your ongoing subscription, or comply with corporate tax and accounting obligations.

6. DATA SECURITY SAFEGUARDS

We implement industry-standard technical, physical, and organizational security protocols to safeguard your personal data against unauthorized access, loss, alteration, or disclosure. These safeguards include SSL/TLS website encryption, secure cloud infrastructure, restricted internal file access, and PCI-compliant payment processing. While we maintain stringent security protocols, no internet transmission or electronic data storage method can be guaranteed to be 100% impenetrable.

7. YOUR PRIVACY RIGHTS AND CHOICES

Subject to applicable state and federal privacy regulations, you have the right to:

• Access & Review: Request a summary of the personal information we maintain regarding your account.

• Correction: Request updates or corrections to outdated or inaccurate personal contact details.

• Deletion: Request the erasure of your personal data, subject to state regulatory retention mandates for licensed property inspection reports.

• Communication Preferences: Opt out of marketing emails or non-essential SMS updates at any time via provided opt-out links or by texting “STOP.”

To submit a request regarding your data, contact our compliance team using the information in Section 11.

8. COOKIES AND TRACKING TECHNOLOGIES

Our website may use standard cookies, tracking pixels, and session analytics to evaluate website traffic, optimize page speed, and enhance navigation. You can modify your browser settings to refuse cookies or notify you when cookies are being deployed; however, disabling cookies may impair certain features, such as online booking or interactive report portals.

9. THIRD-PARTY WEBSITES AND LINKS

Our digital properties may contain links to external websites, including real estate directories, licensing databases, and partner platforms. We do not control and are not responsible for the privacy practices, content, or policies of third-party websites. We encourage you to review the privacy notices of any third-party websites you visit.

10. CHILDREN’S PRIVACY

Our services are directed strictly to adult property owners, buyers, sellers, and real estate professionals. We do not knowingly collect personal information from individuals under the age of 18. If we discover that personal data from a minor has been gathered, we will promptly delete it.

11. CONTACT AND LEGAL ENTITY INFORMATION

For inquiries, updates, or requests regarding this Privacy Policy and our data handling practices, contact:

Legal Business Entity: TRACE Property Services LLC

Operating Name: TRACE Home Inspections

Florida Registration: Reg #G26000103354 | Lic #HI18910

Office / Mailing Address: 3741 Briar Lane, Orange Park, FL 32065

Telephone: (904) 672-8100

Direct Email: info@tracehomeinspections.com

Website: tracehomeinspections.com |